Customers
Lulusar
Overview

Lulusar

Lulusar is a made-to-order women’s brand re-engineering the fashion industry. Our focus is to build an inclusive community of customers by accommodating their feedback, embracing their values, and offering more than just product. 

The Problem

Lulusar did not have any reporting for analyzing business performance. The business required both descriptive and predictive analytics for decision-making.

Solution

The project started off with developing dashboards for sales, product, and customer analytics in order to enable data driven decision making.

Phase 2’s scope was optimization of marketing spend and consolidation of data from various sources (e-commerce sales, website, Facebook, Instagram and google ads) to analyze effectiveness of each campaign on sales and see which marketing channel produces a better ROAS. Moreover, this involved building a machine learning model to predict marketing spend across different channels which will help them achieve their target revenue. The spending was based on intuition before with no data backing. Phase 3 consists of building a design analytics dashboard which contains analytics of revenue and orders  

Moreover, we are also working on enhancing the marketing spend prediction model with some variables. In addition to that, customer segmentation use-case is also being worked on to segment Lulusar users in different segments and send them targeted email and SMS.

Results

The team has a singular platform for analytics, which helps with data-driven decision making across departments and increases visibility to the entire team. Lulusar can improve shipping or customer experience and even other operations through insights, for instance, how did current month perform vs. last month in terms of lost revenue? How is the shipping and production team performing? Which designs or products are doing better in certain areas that others are? How to predict how much to spend on Paid Media on one channel vs another?

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