Financial Service

Market Outlook:

AI is changing the quality of products and services the banking industry offers. Not only has it provided better methods to handle data and improve customer experience, but it has also simplified, sped up, and redefined traditional processes to make them more efficient.

 

Data analytics is revolutionizing the finance industry by reducing the component of human error from daily financial transactions to detecting fraud in revenue turnover. Data analytics helps the financial industry understand its customers on a deeper level, allowing organizational leaders to make informed decisions that promote better business outcomes.

Use-Cases

Customer Lifetime Value:

Customer lifetime value provides insights about the future revenue sources from the customer to focus marketing efforts and reduce churn. AI-powered advanced models recognize patterns more effectively in the data to provide behavioural insights that humans may not be able to identify.

Reduction in Operational Cost:

Financial services firms can use predicting analytics, visualization, and AI to automate their workflows. Replacing paper-based forms with digital applications and using NLP technologies helps in reducing manual efforts and errors. This helps banks and financial services organizations to maintain profit margins and improve operations.

Risk Mitigation:

To analyze risks like credit claims, and fraud, banks need to update their risk approach with the evolving technologies and exploding data from multi-channels. Financial services organizations can modernize their risk management practices more efficiently using predictive, behavioural, and advanced analytics.

Data Consolidation:

Data Consolidation helps the financial services industry to have a single view of their customers' data coming from multiple sources. This helps the banking sector to have a better understanding of their customers, and their behaviours and make well-informed decisions using this information.

Benefits

Operational

efficiency

Better

customer insights

Enhanced

Customer experience

Increased profitability

and revenue

Case Study

Problem:

The bank does not have a single view of customers residing in various sources, for e.g., the data for one customer is spread across multiple sources. The bank would like to have a sole source of truth for each customer instead of looking for relevant data in each source.

Solution:

Customer Data coming from various sources was provided. The data had a lot of quality issues. Data Pilot built the Master Data by consolidating data from various sources creating a single master record for each customer.

Results:

Ensured uniformity, accuracy, stewardship, semantic consistency, and accountability of master data assets. Moreover, it provided a unified view of critical business data with a single master data set and ensured consistency of data used in analytical and operational processes. Manual data management is more difficult, especially in organizations with large amounts of data. MDM (Master Data Management) automated steps of data management and the time and resources required to process master data are reduced.

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