Every business has started to unlock some key secrets to its success, as has the retail industry. What’s the key to retail? Personalization. This has become the central focus for businesses, and they are doing everything they can to offer personalized experiences to their customers. Something which simply says, “It’s all about you.”
It’s an arduous task having humans backing every personalization effort. Walks in AI-Driven Personalization! AI and machine learning (ML) has opened the doors for businesses to provide the experience they’ve always envisioned. This blog will dive deep into the how, why, and what of it.
Humans are social creatures who want to feel important. Businesses drive that feeling of importance through personalization, which has emerged as a vital element in the retail landscape. Every ad you see on your social media feed is something you’ve been discussing or searching for. That is a unique and relevant experience in itself. All of this personalization is done to foster a deeper connection with customers, who, in turn, become loyal and keep coming back.
According to Epsilon, 80% of consumers are likelier to purchase from a brand that provides personalized experiences. In a world driven by data, that statistic is why retailers increasingly invest in AI-driven personalization in business to provide an experience that exclaims, "This is for you."
AI adapts and learns faster, and because of that, AI-driven personalization is revolutionizing every customer's experience. With such vast amounts of data and insights, retailers can today better understand their customers. From their preferences to their habits and behaviors. Here are just a few wonders of AI for retail:
AI can leverage a simple metric of how much time you’ve spent hovering over a product and immediately start creating an experience by showing you more of what you liked and less of what you didn’t. Now that is a highly personalized experience.
AI-driven chatbots can engage with customers as if they know them! Adjusting its answers in real-time and responding with actually knowing something about the person. Chatbots have been effective in the past. But let's be honest; they are one of the most generic & robotic interactions a brand has with its customers. AI chatbots can answer like a proper customer care representative, leading to better customer engagement.
With AI, a customer is better engaged and gets a more personalized experience, leading to better conversions. As we’ve mentioned in the beginning, the key is to make the customer feel that “it’s about you,” and voila, you’ve got a conversion, and it'll probably repeat.
There are many ways retailers can incorporate AI into their businesses. To be able to do so, you need to know what they are.
Data gathered over the years has become extremely useful when using predictive analytics. By analyzing historical data, predictive analytics can forecast customer behavior. This, in turn, leads to a more efficient business and, in turn, more optimized marketing. Retailers can anticipate needs and preferences, optimize inventory and offer better-personalized deals.
Any information the customer provides is a form of data that can be analyzed. That’s precisely what NLP does. Data from reviews, social media, and other sources can better equip a business. Using AI-powered NLP techniques, retailers can better understand their customer's needs and preferences, fine-tuning their offerings and delivering more personalized and targeted experiences.
By categorizing visual data, computer vision enables retailers to offer even more personalized recommendations. Analyzing what kind of colors, styles, and trends a customer is more interested in, AI-driven analytics can bring forward products that a customer is most likely inclined towards.
There isn’t a plug-and-play formula for implementing AI and machine learning. So it’s best you read about how retailers can harness the power of personalization.
There are many more that Artificial Intelligence development companies that keep developing tools to give businesses new superpowers.
Retailers have stumbled upon a gold mine with AI helping them drive their sales. Many retailers have implemented AI and ML for personalization.
Sure, AI has created all the buzz with retailers, but it also presents some challenges and ethical considerations:
Everyone loves to feel like the center of their world, and that’s how retailers intend to make their customers feel. With AI and machine learning, retailers have finally gotten the key to making customers feel like this experience was meant for them. Such tailored experiences boost brand loyalty, increase repetition in sales and keep the customer satisfied. Companies are becoming competitive day by day, and AI-driven personalization in business is the key to maintaining an edge in the playground.
Written by: Hafiz Usman & Shaafay Zia